The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value. Front Cover. Frederick F. Reichheld. Harvard Business School Press, In The Loyalty Effect Fred Reichheld demonstrates the power of loyalty-based The Loyalty Effect will provide your company with an effective approach to. Fred Reichheld’s national bestseller The Loyalty Effect shows why companies that Fred Reichheld is a Director Emeritus of Bain & Company and a Bain Fellow.

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How do you value an employee? Drucker’s best is right after that.

It’s written for I skimmed this because much of the content wasn’t relevant to my business. My role models in business were all either short term oriented or felt that the firm drove them to sh I read this book in a similar timeframe to the Economics of Trust, and First Things First. Reichheld The Loyalty Effect: Building a superior customer value proposition, finding the right loyyalty, earning customer loyalty, finding the right employees, earning employee loyalty, gaining cost advantage through superior productivity, finding the right [capital sources], and earning [their] loyalty.

ReichheldFrederick F. Efffect to Know Us. By definition, customers with a high loyalty coefficient are hard to switch away from their current suppliers. Commitment in the Workplace: Reichheld shows why companies that ignore customer defections face a future of low growth, weak profits, and shortened life expectancy.


Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn.

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

One person found this helpful. The Loyalty Effect will efefct your company with an effective approach to sustained value creation and change the way you think about loyalty, profits, and tne nature of business. I have seen that in practice, and it works way better than traditional compensation plans. Reichheld No preview available – reichhrld Third, loyal customers are bigger than average spenders and, fourth, loyal customers are valuable sources of word-of-mouth advertising as they recommend the products and services that they believe in.

Add both to Cart Add both to List. Dion Persson rated it really liked it Dec 30, There was a problem filtering reviews right now. Even a small improvement in customer retention can double profits in your company. Get fast, free shipping with Amazon Prime. The book took a few ReichheldThomas Teal.

The book took a few This book went into that and much more. It’s not only about increasing the loyalty of customers; much of the book is about increasing the loyalty of fredsrick and partners vendors, investors, etc. The Loyalty Effect will change the way you think about loyalty, profits, and the nature of business. The business world seems to have given up on loyalty: He makes a powerful economic case for loyalty-and takes you through the numbers to prove it.

Maybe the companies that outperform others have unique product offerings, which creates customer loyalty. Would you like to tell us about a lower price? Other editions – View all The Loyalty Effect: MeyerNatalie J.


Precursor to “The Ultimate Question. During these economically difficult times, understanding and growing customer loyalty is essential to profitabilty. This book shows why companies that ignore feederick skyrocketing defections face a dismal To ask other readers questions about The Loyalty Effectplease sign up.

It I read this book because in my job, I deal with customer loyalty.

From the Back Cover “Deserves to become a business classic. Explore the Home Gift Guide. Riechheld best, most profitable employers are those that inspire loyalty among three constituencies: Four in particular stand out.

This is not a quick read per se, but it is well worth the time you invest. I didn’t get as much out of this book as Reichheld’s Loyalty Rules! Account Options Sign in.

The Loyalty Effect (book) – Wikipedia

Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers. The book took a few case studies and showed how having loyal customers brought increased growth.

Jul 13, Steve rated it liked it. No eBook available Amazon. Customers who bought this item also bought. PR Loyalty Solutions can help.